Privacy Policy

We collect patients’ personal information within the scope of medical treatment, nursing and patient care. If we collect personal information for any other purpose, we will tell you the purpose in advance and obtain your consent.

We will not use patients’ personal information beyond its original purpose, except in the following cases:

• With your consent
• When it is processed so that individuals cannot be identified
• When disclosure is required by law
• When it is necessary to protect the life, body or property of you or a third party, and it is urgent and unavoidable

Except as required by law, we will not provide your information to third parties without your permission.

We keep patients’ personal information accurate and up to date, and work to prevent leakage, loss, destruction, alteration of, or unauthorized access to, personal information.

If you wish to see your personal information, we will respond in line with our guidelines on providing medical information. If you ask us to correct information because it is not accurate, we will look into it and respond appropriately.

We comply with Japanese laws on the protection of personal information, the guidelines of the Ministry of Health, Labour and Welfare and other standards, review the items above as needed, and continuously improve how we protect personal information.

Please ask at our reception about this policy or about your personal information.

This policy applies not only to patients but to all personal information related to our staff and the clinic.

Within the clinic

• Medical services provided to patients
• Medical insurance administration
• Accounting
• Reporting of medical incidents
• Improving medical services for patients
• Cooperation with in-clinic medical training
• In-clinic case studies to improve the quality of care
• Other management and operations related to patients

Information provided outside the clinic

• Cooperation with other hospitals, clinics and pharmacies
• Answering inquiries from other medical institutions
• Seeking the opinions or advice of outside doctors for your treatment
• Outsourcing of laboratory testing and similar work
• Explaining your condition to your family
• Outsourcing of insurance administration
• Submitting claims to review and payment organizations
• Answering inquiries from review and payment organizations or insurers
• Notifying employers of the results of health checks they commissioned
• Consulting or reporting to professional medical bodies or insurance companies in connection with medical liability insurance
• Other uses related to medical insurance administration

Other uses

• Basic data for maintaining and improving medical and care services and operations
• Providing information to external auditors

We may use the personal information of patients and other users for the purposes above.

If you do not agree with any of these purposes, please tell us at reception.

If you do not tell us, we will treat this as your agreement.

You can withdraw or change your request at any time.

When you send our English inquiry form, we collect your name, email address, country or region of residence, travel dates, the treatments you are interested in, preferred dates and anything you write to us.

We use this information only to reply to your inquiry, arrange your appointment and prepare for your consultation. We do not use it for marketing without your consent.

Our website uses Google Analytics (Google LLC), Google Ads tags and the Meta Pixel (Meta Platforms, Inc.) to understand how the site is used and to measure advertising. These tools collect browsing information using cookies and similar technologies, but this does not include information that identifies you personally, such as your name or contact details. The information collected is managed under each company’s privacy policy. You can refuse cookies in your browser settings.

This English translation is provided for convenience. If there is any difference, the Japanese version prevails.