Language and booking
Do I need to speak Japanese?
No. Dr. Sando explains your treatment, risks and aftercare in English. Other staff use translation devices, and your consent form and aftercare instructions are in English.
How do I book?
Send us our English inquiry form with your dates in Japan, the treatments you are interested in and three preferred dates. We reply by email to confirm your appointment. All visits are by appointment.
Can I just have a consultation?
Yes. You can book a consultation only, and decide whether to go ahead after you have heard about the cost, recovery and risks.
Can I have treatment on the same day as my consultation?
If the doctor decides at your examination that the treatment is suitable, you can have it on the same day. Some treatments may need a separate appointment.
Can I change or cancel my appointment?
Yes. There is no cancellation fee if you tell us by 19:00 (Japan time) on the business day before your appointment. We are closed on Mondays and Thursdays, and these days do not count as business days.
Price and payment
How much does a consultation cost?
The English consultation fee is ¥55,000 for your first visit. Follow-up visits for the same treatment are free.
Who are the international prices for?
Visitors to Japan who do not hold a Japanese residence card. If you live in Japan, our Japanese price list applies.
Can I know the price in advance?
Yes. All prices are listed in yen on our International Price List. Your total, including anesthesia and any other fees, is confirmed at your consultation before treatment.
How can I pay?
Cash (Japanese yen) and major credit cards.
Are treatments tax-free?
No. Medical treatments are not eligible for tax-free shopping. All prices include 10% consumption tax.
Is treatment covered by insurance?
No. All our treatments are private medical care and are not covered by health insurance.
Can I use campaign or monitor prices from your Japanese website?
No. Campaign, monitor and LINE-only prices are not available with international pricing.
Treatment
I don’t know which treatment to choose.
At your consultation, the doctor checks your skin and concerns and suggests treatments based on your budget and priorities. You can also tell us your concerns in your inquiry.
Will I see a doctor?
Yes. The doctor manages your care from start to finish and decides your treatment plan.
Who performs the treatment?
Depending on the treatment, a doctor or a nurse. Nurses must complete our in-house training before they can treat patients. For some treatments, such as Sofwave, you can choose treatment by a doctor.
Are your products genuine?
Yes. All medicines and materials are purchased through authorized distribution channels. We never dilute products beyond the specified amount.
I’m worried about injection pain and bruising.
We use our own injection method and a vibration device to keep pain and bruising as low as possible. How you feel and recover varies from person to person.
Can I have anesthesia?
For some treatments, yes. Whether it is available and the cost depend on the treatment, so ask at your consultation.
Is there downtime?
It depends on the treatment. See “Risks and side effects” on each treatment page.
Can I wear makeup right after treatment?
It depends on the treatment. For some you can wear makeup the same day, for others you need to wait. See each treatment page.
Can I have more than one treatment on the same day?
Depending on the combination, yes. Some combinations need a gap between treatments. The doctor makes the final decision at your examination.
What if I have a concern after treatment?
Follow-up visits for the same treatment are free. After you return home, you can email us with questions. If you have a serious symptom, see a doctor near you straight away and let us know.
Should I come without makeup?
If you arrive without makeup, we can start sooner. We also have cleansers at the clinic, so you can remove your makeup when you arrive.
Can men be treated?
Yes. Many men visit us, and most treatments, including acne, pores and sagging, are available for men.
Can I be treated if I am under 18?
Patients under 18 must come with a parent or guardian and bring a signed consent form. Some treatments are not available.
Can I be treated if I am pregnant or breastfeeding?
No. We cannot offer any treatment during pregnancy or breastfeeding.
Clinic
What are your hours?
10:00–19:00. Closed on Mondays and Thursdays. We are a 6-minute walk from the East Exit of JR Omiya Station.
Is there parking?
We have no parking of our own. Please use a paid car park nearby. There is also one across the street from the clinic. [Book a consultation]
Book a consultation in English
Tell us your dates in Japan and the treatments you are interested in. We reply by email.
English consultation with Dr. Sando: ¥55,000 for your first visit. Follow-up visits for the same treatment are free.
Open Tue, Wed, Fri–Sun 10:00–19:00 · Closed Mon & Thu · By appointment only